Return Policy
At Hebei Youngwill Health Technology Co., Ltd., we are committed to delivering products of the highest quality. This policy outlines our procedures for addressing damaged shipments, defective products, and warranty claims.
1. Damaged or Defective Products
Damaged During Transit
Reporting Requirements:
Notify us within 7 calendar days of delivery.
Provide clear photos/video of the damaged packaging and product.
Resolution:
We will replace the item or issue a refund after verification.
Defective Products
Warranty Coverage:
All products carry a 1-year limited warranty from the date of delivery.
Coverage applies to non-human-caused defects (e.g., motor failure, material flaws).
Claim Process:
Contact us within the warranty period.
Submit proof of purchase (e.g., order confirmation) and evidence (photos/video) of the defect.
We will replace the product or issue a refund at our discretion.
2. General Return Conditions
Unopened Products:
Returns are accepted only for unopened, resalable items in original packaging.
Contact us within 14 days of delivery for return authorization.
Non-Returnable Items:
Opened or used products (for hygiene and safety reasons).
Customized/OEM orders (unless defective).
3. Quality Assurance
Pre-Shipment Inspection:
Every product undergoes 6-stage quality checks, including functionality tests and waterproof validation (where applicable).
Compliance Certifications:
Products comply with CE, RoHS, FDA, and other relevant standards.
4. How to Initiate a Claim
Email [hebeiyoungwill@gmail.com] with:
Order number and proof of purchase.
Detailed description of the issue.
Supporting evidence (photos/video).
Our support team will respond within 2 business dayswith instructions.
5.Contact US
For returns, warranties, or partnership inquiries:
Email: [hebeiyoungwill@gmail.com]
Business Hours: Mon-Fri, 9:00 AM – 6:00 PM (GMT+8)
Key Compliance Notes
Hygiene Restrictions: Opened products cannot be returned due to the intimate nature of goods.
Warranty Exclusions: Damage caused by misuse, modifications, or unauthorized repairs voids the warranty.
Data Protection: All submitted evidence is handled per our Privacy Policy.
We reserve the right to update this policy. Continued orders constitute acceptance of these terms.
